kpedana Posted April 10, 2013 Share Posted April 10, 2013 Ok, so I have the cron setup (I get the nightly emails), what I did was "add" a product to a customer on the 9th which made the invoice due on the 10th. I understand I could have manually "Attempt Capture" which would run the card, correct? I didn't want to try that instantly but let it go until the 10th when it ran it's cron overnight to see if it would process that invoice. It didn't, am I missing something or was it supposed to try authorizing that charge automatically on the 10th? Everything is setup correctly in the gateway and everything, according to the gateway log there was no failure/approval. According to the cron it didn't do anything, so outside of always manually "Attempt Capture" everytime we add a product to an existing customer, anyone have any ideas on why it wouldn't have tried authorizing the invoice? 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted April 10, 2013 Share Posted April 10, 2013 hi i logged this bug 2-3 weeks ago with WHMCS it was in 5.2.1 and still in 5.2.2 and 5.2.3 i sent a video etc to whmcs in march showing the steps to see the bug, i updated it a couple of times asking for updates/fix but not had a response since 27th March. 0 Quote Link to comment Share on other sites More sharing options...
kpedana Posted April 10, 2013 Author Share Posted April 10, 2013 well id hope its setup issue. there's no way were the only two who run payments automatically. 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted April 10, 2013 Share Posted April 10, 2013 the bug is, its only trying invoices due today. ie one that declined yesterday its no longer trying it again when attempt capture next runs. I then go to invoices overdue and click attempt capture and they successfully charge. 0 Quote Link to comment Share on other sites More sharing options...
kpedana Posted April 10, 2013 Author Share Posted April 10, 2013 Oh no, my problem was someone signed up for something on the 9th (we're testing), the order form obviously auto-processed that "invoice". I then added a simple service to the account (same day) and it put the due date for the 10th. I seen the "Attempt Capture" option, but I figured it'd be a simple test to see if the system automatically tried processing it on the 10th. It didn't. I'm sure it's "related" to your situation, but in my situation the invoice for the 10th never ran at all, so it didn't decline to begin with. 0 Quote Link to comment Share on other sites More sharing options...
And then there was one les Posted April 11, 2013 Share Posted April 11, 2013 I dont accept card so i cant be of much help, but have you double checked the automation settings for the card captures, do you have it set so it doesnt attempt a capture again after a failure? 0 Quote Link to comment Share on other sites More sharing options...
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