joelie Posted April 10, 2013 Share Posted April 10, 2013 I've recently noticed a number of clients in my WHMCS installation are being marked as inactive where they were previously active. I have not done this myself so I assumed it was happening as part of the daily cron. I've been wondering why this has started to happen and I've noticed a feature in 5.2.2 called Status Update (Disable Automatic Status Update). Can someone please explain exactly what this does and why? It's a feature I seem to have missed in recent updates. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS JamesX Posted April 10, 2013 Share Posted April 10, 2013 Rather than deleting a user you would normally just change the users status for record keeping purposes. Active: Can login and has active services. Closed: No active services and cannot login to the client area. Inactive: Can login but has no active services currently. More information at Client Management: Changing a Clients Status. The per client configurable that you are referring to will override your setting at Setup >> Automation Settings >> Miscellaneous >> Client Status Update for individual clients. 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted April 10, 2013 Share Posted April 10, 2013 Override it how? Under what conditions? 0 Quote Link to comment Share on other sites More sharing options...
joelie Posted April 10, 2013 Author Share Posted April 10, 2013 Thanks James. The doc you linked to explains what I was after: "In WHMCS 5.1.2 and above any client account with no products, addons or domains active will have their account automatically set to Inactive by the cron job. This does not stop the user logging in, opening a ticket or paying any due invoices." Is it possible to turn this off system wide, rather than on a client-by-client basis? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS JamesX Posted April 10, 2013 Share Posted April 10, 2013 Override it how? Under what conditions? It does just what it says; disables automatic status updates for that client. If you have automatic updates enabled within your automation settings, ticking that box for a client will disable the automatic updating of their status. If you do not have client status updates enabled within your automation settings, it has no effect. Is it possible to turn this off system wide, rather than on a client-by-client basis? Yes, absolutely. You can do so at Setup >> Automation Settings >> Miscellaneous >> Client Status Update. 0 Quote Link to comment Share on other sites More sharing options...
joelie Posted April 10, 2013 Author Share Posted April 10, 2013 Great, thanks James 0 Quote Link to comment Share on other sites More sharing options...
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