Jump to content

WHMCS 5.2.2 + Plesk 11.0.9: Unable to Accept Orders


Recommended Posts

When I manually accept the order (in WHMCS) (i.e., to "Automatically setup the product [in Plesk] when you manually accept a pending order") nginx reports this error:


502 Bad Gateway


Reloading the page displays the order along with an error - usually something like...


Order Accept Encountered Problems

Error Code: 1007 - Domain example.com already exists.


The order status (in WHMCS) has not changed but the client and the subscription has been created in the Plesk control panel.


Another user believes that the error is caused by Plesk restarting Apache:


The problem is caused by the WHMCS script trying to load the confirmation page at the exact second that apache is down while restarting. (Plesk always restarts apache after [adding] a domain). [/b]


Apache's log file (/var/log/httpd/error_log) confirms that Apache is restarted almost immediately after WHMCS begins the process of setting up the product in Plesk:


[sat Mar 30 05:43:49 2013] [notice] caught SIGTERM, shutting down


Could the problem actually be caused by WHMCS being killed [by Apache restarting] while it's waiting for Plesk's confirmation?

Edited by epretorious
Corrected the version no. of Plesk (in the Title)
Link to comment
Share on other sites

Bryan Apperson (of BitronicTech) recommended this solution:




...and I can confirm that even though nginx still complains "502 Bad Gateway nginx" Brian's solution works! i.e., backing up (to /whmcs/admin/orders.php) and refreshing the page show that the order was successfully accepted (i.e., the order status is now "Active"). :!:

Edited by epretorious
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated