semoweb Posted March 18, 2013 Share Posted March 18, 2013 #1 When you split a customers or staffs reply from a ticket and create a new one then the "new" split ticket should reflect in the log that it was split from Ticket #xxx... presently it shows that the staff member who split the ticket created it... which is not correct.. #2 When splitting a ticket, you should as the staff member be able to split any necessary internal private comments as well.. (presently you cannot) making splitting tickets complicated if a private commented needs to go with it.. 0 Quote Link to comment Share on other sites More sharing options...
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