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Upgrade and Downgrade Failure


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Update: We were able to upgrade to 2.2 and finally get into dashboard but still can't take orders or see support tickets that are entered ....



We attempted to upgrade to 5.2.1 from 5.1.4 and had our cart break and were no longer able to login to our whmcs dashboard nor reset passwords. We then downgraded to our original whmcs files and database pre-upgrade ....


The issue we're having is that now when we open tickets from our dashboard, we're getting "A Ticket ID Not Found" error and the ticket doesn't show up in the dashboard. ( This is not related to opening tickets via email, which can also result in "Ticket ID Not Found Errors" .... this is from the dashboard directly. ) When clients open a ticket, we get an email, but their ticket also do not show up in the dashboard. It looks like a new ticket notification email is being sent to clients when they open a ticket, but upon looking in their profile, no email is shown as being sent in their email section of their profile ....


Anyone have any feedback or ideas ....? We're using the exact same files we were using previously except that before we were using the first generation of the 5.1.4 patches and just learned today that they were reissued, so we're now using the second generation of 5.1.4 security patches ....


Any help or feedback appreciated ..... it doesn't look like support tickets are answered at night ...

Edited by tracedef
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