How to disable "quoting" of email when customer sends email reply to a ticket?

[sitesdoneright]

Hi, I've been stumped on this one and was wondering if this was possible.

 

When the support ticket system sends out an e-mail to a customer, WHMCS allows for that customer to send an email reply to that email and it will be picked up by the support ticket system and the ticket will be updated. Awesome! That's all set up and works great!

 

My problem is that the ticket update (when you log in to the support ticket page in WHMCS) looks like this:

 

---------------

My reply is here.

 

On Mon, Mar 11, 2013 at 3:02 PM, My Site <sales@mysite.com> wrote:

 

>

> Email not displaying correctly? View it in your browser.<https://mysite.com/clients/clientarea.php?action=emails>

>

> Visit our website

> *http://mysite.com<http://mysite.com/?utm_source=template&utm_medium=email&utm_campaign=clients>

> * Hello Client Name!,

>

> Thank you for contacting our support team. *The details of your ticket are shown below. *

>

> Subject: Blah blah

> Priority: Medium

> Status: Open

 

...etc....

 

---------------

 

Is there anyway to make it so when the cron runs and turns the e-mail reply from the customer into a ticket update, that the email blob quoted in the reply doesn't become part of the update??

[othellotech]

tblticketbreaklines is what you need