PremiumVM Posted January 20, 2013 Share Posted January 20, 2013 Hi, I've just created a new department and want to include some pre-defined ticket text in that department only (it's an IP request department). Is this possible, and how could it be done? Regards, Dominic 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 20, 2013 Share Posted January 20, 2013 Hello Dominic, Yes - WHMCS allows you to create predefined responses. Our documentation outlines this here: http://docs.whmcs.com/Support_Tickets#Adding_a_Predefined_Reply 0 Quote Link to comment Share on other sites More sharing options...
PremiumVM Posted January 20, 2013 Author Share Posted January 20, 2013 Hello Dominic, Yes - WHMCS allows you to create predefined responses. Our documentation outlines this here: http://docs.whmcs.com/Support_Tickets#Adding_a_Predefined_Reply Hello, I didn't mean that. I meant I want some pre-defined text to be in the box when a customer submits a ticket, so that they can fill in their IP information. Regards, Dominic 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 20, 2013 Share Posted January 20, 2013 Hello, You can create custom fields for specific departments that show in the client area when submitting a ticket with this: http://docs.whmcs.com/Custom_Fields#Support_Custom_Fields 0 Quote Link to comment Share on other sites More sharing options...
PremiumVM Posted January 20, 2013 Author Share Posted January 20, 2013 Hello, You can create custom fields for specific departments that show in the client area when submitting a ticket with this: http://docs.whmcs.com/Custom_Fields#Support_Custom_Fields I want text to actually appear in the reply box because otherwise the client would have nothing to put in the reply box. So, kind of like a form stating how many IP's they want, usage, etc... Regards, Dominic 0 Quote Link to comment Share on other sites More sharing options...
WHMCS JamesX Posted January 20, 2013 Share Posted January 20, 2013 (edited) I want text to actually appear in the reply box because otherwise the client would have nothing to put in the reply box. So, kind of like a form stating how many IP's they want, usage, etc... Simply edit the .TPL and do an IF/ELSE check on the department ID and the message variable. If it matches a certain department(s) and the variable's empty, set the value of the message field to your default; otherwise, leave it blank or as-is. Edited January 20, 2013 by WHMCS JamesX 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 20, 2013 Share Posted January 20, 2013 Dominic, If you don't want there to be a reply option at all, and simply a field where users submit a value then you would want to look into creating a custom page. http://docs.whmcs.com/Creating_Pages Feel free to look around our documentation. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.