How to distinquish between customers products in email tamplate

[durangod]

Hi,

 

I have a couple of custom products, each of those has a custom field. That custom field is the url of their install.

 

So i have

 

product 1 in the welcome email i have custom field {$service_custom_fields.0}.

product 2 in the welcome email i have custom field {$service_custom_fields.0}.

product 3 in the welcome email i have custom field {$service_custom_fields.0}.

 

 

What i want to do is have a service ending email and in that email i want to say "service has ended for your product ? at this url".

 

so for example

 

Dear ?,

 

Your service has ended for your product 1 at {$service_custom_fields.0}.

 

The problem is how do i get the value of that url into that array element of {$service_custom_fields.0}.

How do i tell the email which product im talking about so that it pulls the install url from the proper {$service_custom_fields.0} according to the product 1 2 or 3

 

PS i cant use the end notify input on the product price page because it is not the software that is ending, it is the annual support that comes with the purchase of the software when they get hosting.

 

I wonder if i can use the email marketer for this?

Edited January 16, 2013 by durangod
added text

[durangod]

I tried the email marketer for this but it sends it out every day. Looks like i am going to have to attach this service product to the purchase somehow, ill poke around a bit more.

[durangod]

I think i finally figured this out, what you cant do is you cant have a product that includes items like a free warranty or service for the first year unless you set up each service including each warranty and each free service as mixture between products and addons.

 

Then once you get the data input (in my case with a custom field also for url of install) then you can let the customer know they have a free warranty or a free first year of service when they order something. But they must check the box on the order in order (even for free) to get the email. A whole lot of input for such a simple task. I suppose you could make it all one single email, product and everything that comes along with it and list them all out, but in my case it would make that email huge and i dont want that.

 

What would make this easier is on the product screen where it says welcome email, have a welcome email two and a welcome email 3. Do the same with the termination email, have the original for the product and then two more optional emails.

 

This would save time by not having us build products and addons that are not required just simply to be able to send the client an additonal email when they order a product that comes with a warranty or service notification.

 

I should have just been able to do two email tempates, one for begin of service and one for end of service and put those email choices in the additional email inputs if they were there. Then its done, quick and easy.

Edited January 17, 2013 by durangod