jclanin Posted January 9, 2013 Share Posted January 9, 2013 Hi all, It seems the Reporting function in WHMCS is very limited. I would like to know if there is a way to create a detailed report on support ticket requests from clients over a period of time. We log details of support tickets and it would be great to be able to create a report or CSV download showing these details so we understand what client's are the statistical outliers for support requests over time. thanks! Jim C 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 9, 2013 Share Posted January 9, 2013 Hello Jim, You can create your own reports using the custom reports function here: http://docs.whmcs.com/Reports All of the reports are open source, so you can use existing ones as references to build your own. We have a blog that showcases the usage of creating custom reports as well: http://blog.whmcs.com/developers.php?t=66223 0 Quote Link to comment Share on other sites More sharing options...
jclanin Posted January 14, 2013 Author Share Posted January 14, 2013 Thanks so much - this is a big help! 0 Quote Link to comment Share on other sites More sharing options...
jclanin Posted January 14, 2013 Author Share Posted January 14, 2013 We'll probably want to create more detailed reports for Support in the future, but right now I just need to create one that shows Support Tickets by Client. I assume that would be fairly simple? Can you point me in the right direction do do this? thanks! Jim 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted January 14, 2013 Share Posted January 14, 2013 Jim, Can you clarify if you need this to show ticket counts PER customer, or customer vs non-customer support tickets? Also, is this specifically for the support queue or all tickets in general? Please be advised that with a large amount of clients this report may slow the database as it's being queried for the output. 0 Quote Link to comment Share on other sites More sharing options...
jclanin Posted January 14, 2013 Author Share Posted January 14, 2013 We have our client's send support tickets via email which get routed into WHMCS. If the email address is recognized it automatically is assigned to that client. If not and it is a valid request we will assign it to the client. In both cases we work through the support ticket from Open to Closed status. So, we would like to create a report that allows us to see the number of support requests/tickets by client. I hope that makes sense. thanks, Jim 0 Quote Link to comment Share on other sites More sharing options...
jclanin Posted January 15, 2013 Author Share Posted January 15, 2013 Any help is greatly appreciated... Jim 0 Quote Link to comment Share on other sites More sharing options...
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