Reply to ticket api

[benyoungenterprises]

Hi,

 

I've been building a custom system that allows clients to view and reply to their tickets. Viewing their tickets is no worry and replying to the ticket is no worry either however when I submit a ticket reply through the "External API" it shows as a staff member has submitted a reply, not the client. I've tried adding the $postfields["clientid"] = "1"; attribute which does add the client id to the tblticketreplies row "userid" but again...the system recognizes it as a staff reply rather than a client reply. How can I fix this?

 

 

Any help/suggestions would be greatly appreciated.

 

Thanks

[WHMCS JamesX]

Assuming that you're using the addticketreply API action, than clientid is the attribute to be sending when replying to a ticket as a client. With that said, are you by chance sending the adminusername attribute at the same time? If so, don't; use one or the other.

[benyoungenterprises]

Hi JS-James,

 

Firstly, thanks for your reply.

 

Secondly, I am using the following:

 

$url = "url to the api"; # URL to WHMCS API file goes here
$username = "an admin username with api access"; # Admin username goes here
$password = "the password for that user"; # Admin password goes here

$postfields = array();
$postfields["action"] = "addticketreply"; 
$postfields['clientid'] = "$_GET[userid]";
$postfields["ticketid"] = "145";
$postfields["adminusername"] = "Auto-Response";
$postfields["message"] = "$_GET[message]";

 

I'm using an admin username which only has API access...If I remove the $username and $password variables then it throws the error "authentication failed" and doesn't submit the reply

 

Do client username(s) and their passwords have API access? - I never tried it...

 

 

Thanks

Ben

Edited December 30, 2012 by benyoungenterprises
forgot to change variable

[benyoungenterprises]

Ok, well I've just tried it with a client username and password and I got "Authentication Failed"....so i'm guessing that client accounts wont work. Any other ideas?

[WHMCS JamesX]

You're not understanding what I meant; have a look here. I'm referring to the adminusername attribute postfield/value specifically. In your example code, use one or the other of the following, but not both at any given time:

 

$postfields['clientid']

$postfields["adminusername"]

[benyoungenterprises]

Thank you so much!!! That did it

 

Thanks once again