webarama Posted August 15, 2007 Share Posted August 15, 2007 View client summary Click open new support ticket Type in subject and content, then click 'Open Ticket' A ticket is opened, but no email is sent to the client, nor does it appear in their email log. Link to comment Share on other sites More sharing options...
MACscr Posted August 15, 2007 Share Posted August 15, 2007 View client summaryClick open new support ticket Type in subject and content, then click 'Open Ticket' A ticket is opened, but no email is sent to the client, nor does it appear in their email log. Try sending out a welcome email. I bet that doesnt work either. Like adam already stated, its an issue with your mail settings. You shouldnt even be using phpmail, use smtp. Link to comment Share on other sites More sharing options...
webarama Posted August 15, 2007 Author Share Posted August 15, 2007 ... its an issue with your mail settings. You shouldnt even be using phpmail, use smtp. Why is phpmail an option if it shouldn't be used? Why shouldn't it be used? Why did it all work before and now it doesn't? Any help appreciated. Link to comment Share on other sites More sharing options...
trine Posted August 15, 2007 Share Posted August 15, 2007 If you have your box setup correctly, either should be just fine. There are some minor differences in phpmail() and SMTP. If you are on a shared box and phpmail is sending out as the apache nobody user, it can cause some problems on remote mail systems, resulting in the message not being accepted or greylisted (in the case of many large free email companies). SMTP, of course, connects to a mail server and sends using the username you provide. Of course that in itself will not prevent greylisting or 100% acceptance by remote mail systems. Link to comment Share on other sites More sharing options...
webarama Posted August 15, 2007 Author Share Posted August 15, 2007 Thanks trine. What I don't understand is that all this was working fine before we upgraded, and now it isn't. Can anyone else confirm that they are running this version and it's all working fine using php mail? If so, then I guess the issue is at our end. Link to comment Share on other sites More sharing options...
trine Posted August 15, 2007 Share Posted August 15, 2007 if you write a simple php script that uses phpmail()... does it work? the phpmail functions in whmcs do work Link to comment Share on other sites More sharing options...
webarama Posted August 17, 2007 Author Share Posted August 17, 2007 We have moved to smtp mail, and everything works now. And we don't get the 10 autoresponder replies either that we used to get if the email was spam. I don't know why and don't care, just happy it has fixed 2 problems at once really. Link to comment Share on other sites More sharing options...
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