stormrider Posted August 14, 2007 Share Posted August 14, 2007 Hello, I have moved from clientexec but the overdue accounts are not being suspended. I have set it to 4 days. If a user has an overdue incoice on day 10, today ( day 14 ) his accounts should be suspended, right? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 14, 2007 WHMCS CEO Share Posted August 14, 2007 Invoices aren't what's used here. It's the next due date of the account that matters. Matt 0 Quote Link to comment Share on other sites More sharing options...
stormrider Posted August 16, 2007 Author Share Posted August 16, 2007 Hello Matt, Sorry but i didn't understood. I have a client that has a invoice with due date = 10/08/2007. If i set the suspension to 4 days. Shouln't him be suspended? If not, how can i fix/do this? 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted August 16, 2007 Share Posted August 16, 2007 Hello Matt,Sorry but i didn't understood. I have a client that has a invoice with due date = 10/08/2007. If i set the suspension to 4 days. Shouln't him be suspended? If not, how can i fix/do this? http://v3manual.whmcs.com/display.php?id=75 0 Quote Link to comment Share on other sites More sharing options...
stormrider Posted August 16, 2007 Author Share Posted August 16, 2007 Hello Matt,Sorry but i didn't understood. I have a client that has a invoice with due date = 10/08/2007. If i set the suspension to 4 days. Shouln't him be suspended? If not, how can i fix/do this? http ://v3manual.whmcs.com/display.php?id=75 Do you mean that i will have to suspend it manually? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 16, 2007 WHMCS CEO Share Posted August 16, 2007 Not sure what PPH means but what I was saying is the invoice means nothing. It's the due date of the account that is used and if that due date is 4 days ago then the account will be suspended if your cron job is running. 0 Quote Link to comment Share on other sites More sharing options...
stormrider Posted August 16, 2007 Author Share Posted August 16, 2007 Not sure what PPH means but what I was saying is the invoice means nothing. It's the due date of the account that is used and if that due date is 4 days ago then the account will be suspended if your cron job is running. Hello, Thank you. I guess i'll have to suspend accounts manually during this month. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted August 16, 2007 Share Posted August 16, 2007 Yes I was saying to manually suspend those that aren't triggered by the due dates. Although the due dates should be in the past for those that are behind? 0 Quote Link to comment Share on other sites More sharing options...
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