Have a great idea for WHMCS?

[WHMCS Chris]

This week we solved the ever lengthy gap between User and Developer by unveiling our new dynamic Feature Request system.

 

 

Previously, Feature Requests for WHMCS were submitted by users through a Forum Category which lacked the ability to really isolate the communities view on a request. For example, if a user submitted a Feature Request, there was no real way to gauge the community's desire or distain for it to be included into WHMCS. Unless every viewing user made a "+1" or similar comment, we could only make guess work out of it.

 

Take for example the upcoming planned Feature, WHMCSUP (Geared for WHMCS v5.2). With the old system there had been three requests for this in the Feature Request Forum Section with collectively thousands of views - however the WHMCS Development Team is only able to gauge the need for a request by reading each commentary and making an overall assessment. Bottom line, the old system did not allow for proper metrics on what's the most desired request by the most important part of WHMCS - You!

 

Flash forward to today, and within a couple of days on the New Feature Request system, WHMCSUP has 28 votes, and viewing the positive vs negative is clear and concise. In preparation, we've taken every unique Feature Request from the Forum and imported them into our NEW Feature Request System. We've also created a Single Sign system so everyone that is logged into the Forums would be automatically logged in with their account into the Feature Request System.

 

Let's take a look at a brief guide for writing a good Feature Request:

• Search the current features posted to see if it already exists.
  
  
• Do any of the the Feature Requests shown in the results fit your idea?
  
  
• If yes, you can comment on and or vote for that Feature Request with one click.
  
  
• If no results are found, or none sound like the one you want to post, click the New Feature button.
  
  
• Create a proper title for the Feature Request!
  
  
• Good Example: WYSIWYG Editor for templates
  
  
• Bad Example: ways to change templates.
  
  
• Write a proper Description of the Feature you're interested in.
  
  
• Tell us about specific functionality you're looking for (the more details the better).
  
  
• Down below your description, select the appropriate categories that best describe your proposed Feature.
  
  
• Using our example Feature Request: WYSIWYG Editor for templates, the categories, User Interface, and Order Forms might apply.
  
  
• Tag your Feature Request! Tags as you know, make it easier to group similar items and increase search effectiveness over time.
  
  
• That's it! Click the Post Response button and you're done!
  
  

Although Feature Request submissions are not a new concept, we decided to reinvent the wheel.