easy2access Posted October 24, 2012 Share Posted October 24, 2012 Hi All, I hope you are able to help: I have recently switched from Kayako to WHMCS support desk as I would like everything to be in one place. But I am having a issue with not receiving attachments on new open tickets that is received into the system via email from clients. What I find very strange is that a client send a email to our support email address with an attachment. They get a reply email confirming that a ticket has been opened and attached to this mail they receive a copy of the attachment. Yet our support staff does not get the attachment when they receive the confirmation email that a new ticket has been opened. We have to log into the system and manually download each attachment separately in order to work on the query. This does not make sense to me. I would assume that this should have been the other way around. Any help would be greatly appreciated. 0 Quote Link to comment Share on other sites More sharing options...
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