JoshDylan Posted October 5, 2012 Share Posted October 5, 2012 Hello, We have a few thousand customers and every once in a blue moon, some invoices are double billed with Paypal subscriptions. Has anyone else had the same issue? Just wondering if its a problem with our system or if its common. 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted October 5, 2012 Share Posted October 5, 2012 we have had this happen but in all instances its the user not remembering they have a subscription and either manually paying it or setting up a new subscription 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted October 5, 2012 Share Posted October 5, 2012 Most of the double-payments we've seen are due to the client paying twice (or setting up 2 subscriptions) There is/was an issue with WorldPay futurepay taking both "summary" bulk invoice payments and the individual invoice payments as well - not yet tested that in the current releases 0 Quote Link to comment Share on other sites More sharing options...
JoshDylan Posted October 8, 2012 Author Share Posted October 8, 2012 Hmm, alright. Thanks for the update. Was wondering where it was coming from. Makes sense seeing as how it has happened to the younger customers mainly. 0 Quote Link to comment Share on other sites More sharing options...
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