API: 'Open Ticket' authorship (set to adminid, not clientid)

[Alex SharkTECH]

I am trying to make a ticket as described in http://docs.whmcs.com/API:Open_Ticket . It works fine, except I cannot designate the author. I need to set the author to an adminid and not a clientid (as if logged in via the web interface and generating a ticket there). Is there a way to do this? If not, how could we get a patch?

 

Thanks.

[jrossini]

I have the same problem, have you been able to find an answer?

[jclarke]

The only way I have found to do this is by updating the database manually by setting the admin field after calling the open ticket API:

$result = localapi("openticket",$ticket_details, $adminid);
update_query("tbltickets",array("admin" => $adminfirst . " ". $adminlast), array("id" => $result["id"]));