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2 Small Problems


Tech Entrance

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Hello,

 

Problem 1

 

I've set all accounts to be created automatically after payment

 

clients pay by paypal invoices method and after they pay the account isn't created (set as pending)

 

I didn't choose to approve accounts manually

 

PS: I've set IPN in paypal to "ON" and url empty (like i read in the manual)

 

anything wrong on my end ?

 

Problem 2

 

a client open a ticket and i reply

 

the client gets notification of my reply then he replied to it through his e-mail and it opens a new ticket

 

checking mail log, found my reply to him had the title "Support Ticket Response"

 

if it had the ticket ID in subject then the reply would have gone to the same ticket instead of creating a new one

 

isn't this the way it should be ?

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