kazey Posted August 5, 2007 Share Posted August 5, 2007 When a new ticket is created , it adds an auto reply loop that is supposed to be sent to the admins email more than 40 at a time, which makes the whole ticket viewing process take long and a load on the server. Any ideas how to disable the auto admin notification? 0 Quote Link to comment Share on other sites More sharing options...
headbull Posted August 6, 2007 Share Posted August 6, 2007 You must change each of the admins profiles, and take away the "send notification". You will find the place to change/edit profiles at: configuration -> manage administrators. Press the litle icon on the left side of the red cirkel. There you will be able to take away the notifications. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 6, 2007 WHMCS CEO Share Posted August 6, 2007 There's protection built in so that if you send in a ticket from the same address as the department, then it's blocked specifically so a loop cannot occur. So open a ticket as I'd be interested to take a look at your setup. Matt 0 Quote Link to comment Share on other sites More sharing options...
iambleaching Posted January 9, 2008 Share Posted January 9, 2008 I have one customer who set an autoresponder with subject "Thank you". When he created a ticket, WHMCS send a "Support Ticket Opened" notification Then the responder replied with subject "Thank you" Then WHMCS assumes it is a new ticket and send another "Support Ticket Opened" notification. Then the responder replied with subject "Thank you" ... How do I stop that? 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 9, 2008 Share Posted January 9, 2008 Ahh, it sounds like you have a forwarder setup with the same email address as your admin account your admin login. So the system is using the email pipe to keep creating the tickets. Change your admin email to something other than your email piping email address. 0 Quote Link to comment Share on other sites More sharing options...
iambleaching Posted January 10, 2008 Share Posted January 10, 2008 Ahh, it sounds like you have a forwarder setup with the same email address as your admin account your admin login. So the system is using the email pipe to keep creating the tickets. Change your admin email to something other than your email piping email address. Hi JofleyUK, The autoresponder is set by the client. The autoresponder's subject does not contain the ticket ID. It only has "Thank you". That's why WHM assumes it is new support request each time it receive the autoresponder. It is between the client and WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 10, 2008 Share Posted January 10, 2008 Ahhh, sorry, I thought it was the admins getting the emails. Me thinks you'd better contact Matt and have him take a look. 0 Quote Link to comment Share on other sites More sharing options...
jblairjoly Posted July 12, 2011 Share Posted July 12, 2011 Got the same issue... Do someone have a solution for that? 0 Quote Link to comment Share on other sites More sharing options...
epode Posted June 19, 2012 Share Posted June 19, 2012 Yes - same issue here but it seems to repeat only about 10 times before stopping. We're using latest version of WHMCS: 5.0.3 It might help resolve it if we can set the time limit for how often the same client can submit a new ticket. We had 10 new tickets created in about 30 seconds by their autoresponder. If we could set the minimum wait time between each ticket to 15 seconds, that might resolve this problem. 0 Quote Link to comment Share on other sites More sharing options...
itomic Posted December 10, 2012 Share Posted December 10, 2012 Similar problem here. Multiple new tickets being created (one every 5 mins) by the client having their own auto-responder setup for when WHMCS ticket system sends them a ticket open notification. 0 Quote Link to comment Share on other sites More sharing options...
rldev Posted September 3, 2013 Share Posted September 3, 2013 Is there a solution to this? I have several clients that use autoresponders. So if I send out an announcement or if whmcs sends an invoice, the client's autoresponder winds up opening a new ticket. 0 Quote Link to comment Share on other sites More sharing options...
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