oempire Posted August 30, 2012 Share Posted August 30, 2012 Hi Guys / Gals, Ive been using WHMCS for several years and used to open a support ticket to a client via the client summary screen when logged in as an admin. much quicker then via the Support > open ticket selecting the client from the drop down. In the latest updates ive now noticed that this opens the ticket as if the client submitted it, complete with notification to the client saying they openeed the ticket, i im sure it never worked like this. It also sits as Awaiting reply. (as in awaiting admin reply) heres a screenshot of where i used to open the tickets to clients (not from clients) http://oecms.com/shared/taz/nFiajW.jpg and it would always open it as an admin Support says this is working as intended, im hoping i can get clarification from Matt as this is how it is now meant to operate. And when / why this change was made. 0 Quote Link to comment Share on other sites More sharing options...
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