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ticketfunctions.php error?


jcsrv

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We are currently experiencing an issue where clients can't open support tickets. As all our support operates through WHMCS's system this is a major issue for us. This is the error:

 

Fatal error: Cannot redeclare ticketsummary() in /home/jcsrvcp/public_html/includes/ticketfunctions.php on line 698

 

Our provider already gave us a new ticketfunctions.php file which didn't work. I was wondering if anybody had a solution for this?

 

Failing that, is it easy to downgrade WHMCS to a more stable version. We've had a high priority ticket open for a while now but there has been no investigation.

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