hostgate Posted August 3, 2012 Share Posted August 3, 2012 I've made a post for support because WHMCS is a great software but the support is Down. Why the stuff does not answer to my support tickets? Anyone else has the same problems with WHMCS Support Tickets? There is a problem with the system or ... what? 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 3, 2012 Share Posted August 3, 2012 I've made a post for support because WHMCS is a great software but the support is Down. Why the stuff does not answer to my support tickets? Anyone else has the same problems with WHMCS Support Tickets? There is a problem with the system or ... what? i wonder why users dont understand ands read through the forum. support is slow due to the new release which happens at every new release. they have over 500 support tickets in the queue. most will be duplicate tickets or users trying to update current tickets which all this does is move tickets to the bottom of the queue. if user post their issue on the forum other community members may be able to help 0 Quote Link to comment Share on other sites More sharing options...
hostgate Posted August 3, 2012 Author Share Posted August 3, 2012 It's not a forum question. I've made a ticket to modify companies details. If it was tehnical be sure, was already on the forums, i dont want to strugle Matt. I know is so hard to answer of all tickes... 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 3, 2012 Share Posted August 3, 2012 It's not a forum question. I've made a ticket to modify companies details. If it was tehnical be sure, was already on the forums, i dont want to strugle Matt. I know is so hard to answer of all tickes... modify company details in your admin area or WHMCS.com account 0 Quote Link to comment Share on other sites More sharing options...
hostgate Posted August 3, 2012 Author Share Posted August 3, 2012 (edited) VAT code it shows is Invalid... (and it's not) "The following errors occurred: •The supplied VAT Number is not valid " Edited August 3, 2012 by hostgate 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 3, 2012 Share Posted August 3, 2012 (edited) VAT code it shows is Invalid... (and it's not) "The following errors occurred: •The supplied VAT Number is not valid " how are you adding the VAT code? 1) GB********* 2) GB*** **** ** 3) ********* you should use it as per number 1 Edited August 3, 2012 by easyhosting added text 0 Quote Link to comment Share on other sites More sharing options...
hostgate Posted August 3, 2012 Author Share Posted August 3, 2012 3. Because is just a number. We dont have country code as prefix because it's a new company and has bellow 65.000 EUR / year. Only if we make more than 65.000 EUR / year we can get the RO code. It's a new company... thats the problem. It does not accept the number. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 3, 2012 Share Posted August 3, 2012 (edited) 3. Because is just a number. We dont have country code as prefix because it's a new company and has bellow 65.000 EUR / year. Only if we make more than 65.000 EUR / year we can get the RO code. It's a new company... thats the problem. It does not accept the number. strange as VAT numbers usually require the country code. have you tried with your country code also is the number correct that you have been given check at http://ec.europa.eu/taxation_customs/vies/vieshome.do?selectedLanguage=EN in the UK even if you are below the threshold if you registerd for VAT then you get it with the GB. are you sure its a VAT number and not a company Reg number as these are different Edited August 3, 2012 by easyhosting 0 Quote Link to comment Share on other sites More sharing options...
hostgate Posted August 3, 2012 Author Share Posted August 3, 2012 You are right, it's not realy a VAT number. It's a registration number for the company. The problem is (here in Romania) this number MUST appear on the invoices. It's shows invalid even if i add the RO in front. It's a strange problem, i've deleted this number and i was able to modify the compay name. The real difference is that in Romania to make a new company takes almost 3 weeks, and in UK few hours and you can do it on-line very well. Here you have to be tuff... 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 3, 2012 Share Posted August 3, 2012 You are right, it's not realy a VAT number. It's a registration number for the company. The problem is (here in Romania) this number MUST appear on the invoices. It's shows invalid even if i add the RO in front.It's a strange problem, i've deleted this number and i was able to modify the compay name. The real difference is that in Romania to make a new company takes almost 3 weeks, and in UK few hours and you can do it on-line very well. Here you have to be tuff... it will show invalid as its not a VAT number so all you want is a way to place your company number on all invoices. this is a simple job go into your admin area > setup > configuration > general settings then where you have your details written in the Pay to Text box add your company number in this box under your comapny details. this will display the number on all invoices. 0 Quote Link to comment Share on other sites More sharing options...
hostgate Posted August 3, 2012 Author Share Posted August 3, 2012 Not on my system. On WHMCS.com For licenses. To my system it's all set. It's OK that's why WHMCS it's a great app. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 3, 2012 Share Posted August 3, 2012 Not on my system. On WHMCS.com For licenses. To my system it's all set. It's OK that's why WHMCS it's a great app. as romania is part of the EU then as long as WHMCS displayes their VAT on the invoices they issue you then they comply with EU laws. you cant have your company number on invoices anothewr company issues you as the number is not their number. as long as your number is on invoices your company issues 0 Quote Link to comment Share on other sites More sharing options...
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