Greystoke Posted July 20, 2012 Share Posted July 20, 2012 Why would this get a Risk score of 6.26, when the score is 2.51. Country is Indonesia. I have others that got a Risk score of 4.51 when the score is at 5.15 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 20, 2012 Share Posted July 20, 2012 maybe the free email provider and the country. Have you opened a ticket with Maxmind and asked them? 0 Quote Link to comment Share on other sites More sharing options...
Greystoke Posted July 20, 2012 Author Share Posted July 20, 2012 Email was gmail. Have sent them a ticket, but no reply. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 20, 2012 Share Posted July 20, 2012 maxmind dont like the free emails ( gmail/yahoo/hotmail etc) they can take a couple days to reply to support tickets as i think they only have 1 support guy as any support i have asked has always been replied by the same guy. 0 Quote Link to comment Share on other sites More sharing options...
Greystoke Posted July 21, 2012 Author Share Posted July 21, 2012 I am using the free Maxmind with 1000/month checks. In the settings in WHMCS should this be ticked or unticked. "Use New Risk Score Tick to use new riskScore which ranges from 0 to 100" 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 21, 2012 Share Posted July 21, 2012 This is how we have our maxmind settings setup Reject Free Email Service UNTICK Reject Country Mismatch UNTICK Reject Anonymous Proxy TICK Reject High Risk Country TICK MaxMind Fraud Risk Score 5 Use New Risk Score TICK Perform Telephone Verification TICK Telephone Fraud Score LEAVE BLANK Force Phone Verify Products LEAVE BLANK 0 Quote Link to comment Share on other sites More sharing options...
Greystoke Posted July 21, 2012 Author Share Posted July 21, 2012 I have mine the same except for Perform Telephone Verification UNTICK. This is the response I got from MaxMind. Our older score model uses a fixed formula--free e-mail providers add 2.5points, high-risk countries add 5, etc.--while our paid riskScore model uses an adaptive ruleset which weights different factors based on each transaction's characteristics. The riskScore offers an estimate of the likelihood that the order is fraudulent on a 0-100 scale--a riskScore of 40 means a 40% likelihood that the order is fraudulent. We have been focusing our development efforts on riskScore for the past several years, and generally recommend using it in favor of the score model, which is depreciated. For further information, please see http://www.maxmind.com/app/minfraud_risk_score_faq Please let me know if I can be of any further assistance. Thanks, Paul Saldarriaga MaxMind, Inc. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 21, 2012 Share Posted July 21, 2012 we use Telephone Verification as it gives that extra secuirty and then we manually check each order 0 Quote Link to comment Share on other sites More sharing options...
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