LukeDouglas Posted July 7, 2012 Share Posted July 7, 2012 I am still having issues with generation of automated invoices each month. The problem is that it's not consistent. Every month I have about 5-10% of clients that do not get invoiced and I have to manually invoice them. I have searched the documentation and forums to try and understand the process but to no avail. All of my clients are billed on the 1st of each month so there is no staggered billing. Yet each month I have some that are not billed, some that have an invoice generated date which is correct yet the Due Date is one or two months behind and, in a few rare occasions, it shows a Due Date that is a month ahead. Can anyone give me a 'step-by-step' of exactly how WHMCS determines if an invoice is to be generated and the linkage between the Products/Services information, Invoices and the Automated settings? I believe the key issue is the 'Next Due Date' as that has never appeared to be updated consistently. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted July 8, 2012 Share Posted July 8, 2012 This could be due to too limited RAM or CPU on the server. Disable automated billing, and then run the cron from the server's command line and see if it times out. 0 Quote Link to comment Share on other sites More sharing options...
LukeDouglas Posted July 8, 2012 Author Share Posted July 8, 2012 There is no problem with RAM or CPU. It's running at about 15%. Now can you tell me HOW it is determined that an invoice will be generated! 0 Quote Link to comment Share on other sites More sharing options...
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