MyLama Posted June 3, 2012 Share Posted June 3, 2012 Hi - We set up Authorize.net CIM. This is not an import, it is the first time using Authorize. Every seems to be OK, but all CC transactions come back as: "The credit card details you entered were declined. Please try a different card or contact support." Can anyone shed some light on this? In the Gateway Log I just see the card details were declined. There is no apparent error. We tried this with several CCs that we are know are good but the same result each time. 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted June 3, 2012 Share Posted June 3, 2012 Sounds like a question for authorize.net. The module is just reporting what it gets back from them. 0 Quote Link to comment Share on other sites More sharing options...
MyLama Posted June 3, 2012 Author Share Posted June 3, 2012 That's odd. When I look at the transactions under "Unsettled Transactions" in Authorize.net portal, they all say: Request rejected by [] - Invalid merchant number. I did put in the Login ID and Transaction ID from Authorize.net into WMCS, but I don't see any place for Merchant Number. 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted June 3, 2012 Share Posted June 3, 2012 Did you sign up for CIM service? Its separate from the standard authorize.net account. 0 Quote Link to comment Share on other sites More sharing options...
sixullc Posted November 29, 2012 Share Posted November 29, 2012 I am having the same problem. I am signed up for the Authorize.net CIM service. When I use just the regular Authorize.net payment gateway, everything works fine. When I enter the same details into the Authorize.net CIM payment gateway, every transaction is declined and it doesn't even show up in my Authorize.net account as a declined card. Looks like it's not ever getting there. Any suggestions? 0 Quote Link to comment Share on other sites More sharing options...
sixullc Posted November 29, 2012 Share Posted November 29, 2012 Just found another post with an answer that worked for me at http://forum.whmcs.com/showthread.php?45399-Authorize-net-CIM-testing-CC-keeps-declining-how-do-you-test/page2&highlight=authorize.net+cim. Contrary to what you might think, you should not tick the setting to "Disable Credit Card Storage" in Setup > General Settings > Security as that will disable entry by a client. It must be enabled to show the credit card payment form and allow clients to update their card details, but the fact you are using the Authorize.net CIM module will prevent the details being stored locally in WHMCS and instead store them only on the remote system. After disabling the checkbox, it worked perfectly. 0 Quote Link to comment Share on other sites More sharing options...
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