Jump to content

Authorize.net CIM credit card details you entered were declined


Recommended Posts

Hi -


We set up Authorize.net CIM.


This is not an import, it is the first time using Authorize.


Every seems to be OK, but all CC transactions come back as:


"The credit card details you entered were declined. Please try a different card or contact support."


Can anyone shed some light on this?


In the Gateway Log I just see the card details were declined. There is no apparent error.


We tried this with several CCs that we are know are good but the same result each time.

Link to comment
Share on other sites

That's odd.

When I look at the transactions under "Unsettled Transactions" in Authorize.net portal, they all say:

Request rejected by [] - Invalid merchant number.

I did put in the Login ID and Transaction ID from Authorize.net into WMCS, but I don't see any place for Merchant Number.

Link to comment
Share on other sites

  • 5 months later...

I am having the same problem. I am signed up for the Authorize.net CIM service. When I use just the regular Authorize.net payment gateway, everything works fine. When I enter the same details into the Authorize.net CIM payment gateway, every transaction is declined and it doesn't even show up in my Authorize.net account as a declined card. Looks like it's not ever getting there. Any suggestions?

Link to comment
Share on other sites

Just found another post with an answer that worked for me at http://forum.whmcs.com/showthread.php?45399-Authorize-net-CIM-testing-CC-keeps-declining-how-do-you-test/page2&highlight=authorize.net+cim.


Contrary to what you might think, you should not tick the setting to "Disable Credit Card Storage" in Setup > General Settings > Security as that will disable entry by a client.


It must be enabled to show the credit card payment form and allow clients to update their card details, but the fact you are using the Authorize.net CIM module will prevent the details being stored locally in WHMCS and instead store them only on the remote system.


After disabling the checkbox, it worked perfectly.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated