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API:Open Ticket does not send an e-mail


dabystru

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When opening new ticket from admin area to a non-registered client, the client also gets an e-mail.

 

When doing the same via API:Open Ticket function, I see the new ticket appearing in admin area, but there is no e-mail in client's inbox.

 

Anything I can do to make WHMCS to send e-mails when new tickets are opened by API:Open Ticket function?

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On the same page you referred to it says how to open tickets to non-registered clients:

 

name - only required if not a registered client (clientid must be sent as 0)

email - only required if not a registered client

 

Should I create a client with API:Add_Client first and then open a ticket in order to send an e-mail to that client?

 

This behaviour is different from opening a ticket to non-registered clients from admin area.

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Oh, one other thing, make sure you're sending a zero string for the client ID, and not a zero integer, which may be interpreted as the boolean false instead.

 

$postfields['clientid'] = '0';

 

To clarify.


$postfields['clientid'] = '0'; // string
$postfields['clientid'] = 0; // integer

$postfields['clientid'] = 'false'; // string
$postfields['clientid'] = false; // boolean



 

as stated, an integer 0 could be construed as boolean false, depends on how its checked. == or === the second of the two checks the type also.

Edited by disgruntled
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as stated, an integer 0 could be construed as boolean false, depends on how its checked. == or === the second of the two checks the type also.

 

I find it very rare that people go through the trouble of using === when testing integer values.. :(

 

More often than not, its something like:

 

if ($somevar) { 
 foo();
}

 

Which will evaluate as false if $somevar = 0.

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