Sipapu Posted July 22, 2007 Share Posted July 22, 2007 I am having trouble with my WHMcs integrating with my WHM on my server. I can't seem to get the hosting packages to auto-install on my server. Once I add an account on my server (with the same passcodes generated by WHMcs) I can then access the control panel (on my server) from the customer client area (in WHMcs). This should be possible using this configuration - shouldn't it? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 23, 2007 Share Posted July 23, 2007 I am having trouble with my WHMcs integrating with my WHM on my server. I can't seem to get the hosting packages to auto-install on my server. Once I add an account on my server (with the same passcodes generated by WHMcs) I can then access the control panel (on my server) from the customer client area (in WHMcs). This should be possible using this configuration - shouldn't it? This works fine providing: you have *exactly* the same name of the packages in WHMCS as WHM you have no spaces or "unusual" characters in the package name you have correctly entered the server details in WHMCS the user you have in WHM/WHMCS has the permissions to create those packages HTH 0 Quote Link to comment Share on other sites More sharing options...
methecooldude Posted July 23, 2007 Share Posted July 23, 2007 This works fine providing: you have *exactly* the same name of the packages in WHMCS as WHM you have no spaces or "unusual" characters in the package name you have correctly entered the server details in WHMCS the user you have in WHM/WHMCS has the permissions to create those packages And NO captials! That was my problem 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 23, 2007 WHMCS CEO Share Posted July 23, 2007 Capitals shouldn't be a problem. Will look into that. Matt 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 23, 2007 Share Posted July 23, 2007 allof our pacakges have capitals and auto install works fine (not on latest version yet though) 0 Quote Link to comment Share on other sites More sharing options...
STECHUSA Posted July 23, 2007 Share Posted July 23, 2007 Every one of our WHM packages include capitals, spaces, underscores, and hyphens. The packages were all set-up automatically using the 'After first payment' terms, in v3.1.2 with no problems. However, after doing a test on v3.2.1 I find that the exact same configuration does not automatically set-up the account as before. The order is set to Paid, and the status is set to Pending. The invoices are generated as normal but the automatic set-up does not occur, I have to manually activate the account. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 23, 2007 WHMCS CEO Share Posted July 23, 2007 What error do you get when trying to create an account? Matt 0 Quote Link to comment Share on other sites More sharing options...
STECHUSA Posted July 23, 2007 Share Posted July 23, 2007 Matt, I do not receive any errors at all while checking out. The only problem is that the automatic account creation script does not seem to be running right after the invoice is paid. I checked the invoices they are all marked as paid, and the invoice email went out. If I manually activate the account it gets set-up. Here is the activity log for both v3.1.2 and v3.2.1 not sure if it will help or not: v3.1.2 (working) 07/23/2007 15:43 New Order Placed (Order ID: 37) 07/23/2007 15:43 CRON JOB: Created Invoice (ID: 29 - User ID: 0000000035) 07/23/2007 15:43 Email Sent to Test Client (Customer Invoice) 07/23/2007 15:43 Invoice #29 Automatically Marked Paid Using Account Credit 07/23/2007 15:43 Invoice Marked Paid (ID: 29) 07/23/2007 15:43 Email Sent to Test Client (Invoice Payment Confirmation) 07/23/2007 15:43 Automatic Account Setup on First Payment Successful (Hosting Account ID: 0000000054) 07/23/2007 15:43 Email Sent to Test Client (New Account Information) 07/23/2007 15:43 Updated Next Due Date for Account (Hosting ID: 0000000054) 07/23/2007 15:43 Email Sent to Test Client (Order Confirmation) v3.2.1 (not working) 07/23/2007 15:53 New Order Placed (Order ID: 6) 07/23/2007 15:53 Created Invoice (ID: 4 - User ID: 0000000001) 07/23/2007 15:53 Email Sent to Test Client (Customer Invoice) 07/23/2007 15:53 Invoice #4 Automatically Marked Paid Using Account Credit 07/23/2007 15:53 Invoice Marked Paid (ID: 4) 07/23/2007 15:53 Email Sent to Test Client (Invoice Payment Confirmation) 07/23/2007 15:53 Updated Next Due Date for Account (Hosting ID: 0000000004) 07/23/2007 15:53 Email Sent to Test Client (Order Confirmation) As you can see from the above, the Automatic Account Setup is not even being called in v3.2.1. Let me know if you would like to see anything else. 0 Quote Link to comment Share on other sites More sharing options...
STECHUSA Posted July 31, 2007 Share Posted July 31, 2007 Can anyone confirm if this is fixed in v3.2.2? I am unable to test my beta install as I have run out of Trial licenses to use for testing, and do not want to upgrade my production copy if this is still a problem. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
SageStone Posted August 1, 2007 Share Posted August 1, 2007 Hello, I am using the latest version and it still isn't working for me. I can click "Create Account" when manually accepting the order, but it will not automatically create the account after payment like I have it set to. 08/01/2007 08:00 Cron Job Run System08/01/2007 07:58 New Order Placed (Order ID: 4) david.warho 08/01/2007 07:58 Created Invoice (ID: 482117 - User ID: 0000000006) david.warho 08/01/2007 07:58 Invoice #482117 Automatically Marked Paid Using Account Credit david.warho 08/01/2007 07:58 Invoice Marked Paid (ID: 482117) david.warho 08/01/2007 07:58 Updated Next Due Date for Account (Hosting ID: 0000000008) david.warho Thanks, David 0 Quote Link to comment Share on other sites More sharing options...
SageStone Posted August 1, 2007 Share Posted August 1, 2007 Hello, I have found a fix for it, or at least one that worked for me. What I needed to do was manually choose a default server. After doing that, it started working correctly. Thanks, David 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 1, 2007 WHMCS CEO Share Posted August 1, 2007 Yes, that would cause the setup not to be attempted. If there is no install server selected in Config > Manage Servers automatic setup cannot occur. Matt 0 Quote Link to comment Share on other sites More sharing options...
SageStone Posted August 1, 2007 Share Posted August 1, 2007 Hello, I had the servers setup there. However, you need to select a specific server to use in the package setup itself, instead of just choosing use default. Thanks, David 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 1, 2007 WHMCS CEO Share Posted August 1, 2007 No, you dont. You just need to select a default in Config > Manage Servers. It is explained on the Manage Servers page text. Matt 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.