bigyin Posted July 22, 2007 Share Posted July 22, 2007 edit - ignore, I did it wrong, now sorted. For the support centre I have set up email forwarding using an email address helpdesk@mydomain.net and I have a single support department using that email address. When I log-in to the support tickets area as a test client and open a ticket, I successfully get an email to say a ticket was raised. The email is "from" the helpdesk@mydomain.net address, but it's reply-to is set to sales@mydomain.net (which is the email address under General Configuration > Mail). This is a problem because if the client replies to the ticket email their reply goes to the wrong email address. Am I missing something in the setup? 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.