nandanamnidheesh Posted May 11, 2012 Share Posted May 11, 2012 Am experiencing a weird problem. When I check home page of whmcs admin panel it show that there is 300+ support tickets pending. But when I click on that nothing found there. So I take phpmyadmin to check with the dbase and found 300+ records in table “tbltickets” I deleted all those records manually and now homepage showing 0 pending tickets. But the next day i found another 60+ pending tickets. I thought upgrading will solve this problem and I had upgraded to latest version but still the same problem continues. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted May 11, 2012 Share Posted May 11, 2012 Go to the email import log Look down the right hand column and see if any have not been imported 0 Quote Link to comment Share on other sites More sharing options...
nandanamnidheesh Posted May 11, 2012 Author Share Posted May 11, 2012 no, everything Imported Successfully, right now home page show 4 pending ticket but only 1 ticket in ticketing system (thts a genuine one) 0 Quote Link to comment Share on other sites More sharing options...
nandanamnidheesh Posted May 16, 2012 Author Share Posted May 16, 2012 now tickets awaiting reply is 177, only 5 tickets showed in the ticketing system. but in dbase it have 100+ entries. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted May 16, 2012 Share Posted May 16, 2012 I've never heard of this for support tickets, a mismatch between what you can see in WHMCS and database As above the usual issue is less support tickets but they are sitting in the queue The only solution is to open a support ticket with WHMCS, give then your account details and follow their instructions 0 Quote Link to comment Share on other sites More sharing options...
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