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Internet Explorer file attach in ticket - failure

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Hi folks,


We have a client that is adamant that there's an error in WHMCS regarding uploading of files to a ticket attachment. We have several thousand clients and receive dozens of attachments per day from clients for everything from pdf, doc, txt and png files with no issues, just this one client.


The client is able to use Firefox to upload the files, but refuses to use it - he wants it working in Internet Explorer.


I haven't been able to find anything in the logs on the server to say why the attachment is not working. He clicks the button, gets the popup, browses and selects the file, but when he clicks Submit, it doesn't attach.


Does anyone have any ideas if IE has logs on the clients computer that can be checked, or anyone have issues with WHMCS and IE attaching files? I've asked the client to check browser plugins, antivirus software etc - but they state that none of that is an issue. They also state that they have no issues with other websites (gmail, yahoo, their online store, wordpress uploads, forum attachments etc etc) - that it's strictly our helpdesk.


Anyone have a thought?

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