Cron job ran and billed a client's credit card who had already paid online by credit

[wrender]

My automation cron job is set to run at 8:00am every morning. This morning I noticed that the cron job ran and billed a client that had already paid for their invoice over a week ago. They had paid for their bill over a week ago through WHMCS by credit card.

 

Would anyone be able to explain why WHMCS is double billing my clients?

 

Another issue that happened this morning is that it auto billed a client's credit card that had not paid their bill, but in WHMCS it is not marking this invoice as paid, when it should have as Authorize.net has properly processed the credit card.

 

One thing we did recently is move to a new web hosting server. Could this be something related to moving servers?

[easyhosting]

if they were set as a recurring payment with their CC, but paid manually last week then the auto subscription will still take the payment as it is set to.

[laszlof]

if they were set as a recurring payment with their CC, but paid manually last week then the auto subscription will still take the payment as it is set to.

 

Authorize.Net doesnt work this way, thats for gateways like paypal that do "server side" subscriptions.

 

My guess is that something is broken causing the payments not to be applied to the invoices, thats why your client was double charged. WHMCS didnt know that it had already been paid, so it tried to charge it again.

 

I'd check your gateway log to see if there were any errors.