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tickets being opened for everything ...


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When an invoice is generated / paid or invoice overdue is sent out, I seem to be getting several tickets opened. Also when I reply to a ticket in whmcs - I then get a reply to the ticket from whmcs, which sets it back to customer replied.


Example, when an invoice is marked paid ticket is opened under support:


from: admin@mydomain.com

Dear customer XYZ,

This is a payment receipt for Invoice 5272 sent on 20/04/2012


immediate reply:



My Hosting Accounts,


Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.


Subject: Invoice Payment Confirmation

Priority: Medium

Status: Open


Obviously I've missed a setting somewhere - can anyone please point me in the right direction?

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bingo - it was an old address on some of the support templates. Really strange as we never had this before until we move the billing to a new server and stopped the 3rd party helpdesk. Fingers crossed thats now fixed - thanks!

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