wise Posted April 25, 2012 Share Posted April 25, 2012 Hi When an invoice is generated / paid or invoice overdue is sent out, I seem to be getting several tickets opened. Also when I reply to a ticket in whmcs - I then get a reply to the ticket from whmcs, which sets it back to customer replied. Example, when an invoice is marked paid ticket is opened under support: from: admin@mydomain.com Dear customer XYZ, This is a payment receipt for Invoice 5272 sent on 20/04/2012 immediate reply: support@mydomain.com My Hosting Accounts, Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below. Subject: Invoice Payment Confirmation Priority: Medium Status: Open Obviously I've missed a setting somewhere - can anyone please point me in the right direction? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 25, 2012 Share Posted April 25, 2012 Have you got your email address as a CC on the email templates? 0 Quote Link to comment Share on other sites More sharing options...
wise Posted April 25, 2012 Author Share Posted April 25, 2012 bingo - it was an old address on some of the support templates. Really strange as we never had this before until we move the billing to a new server and stopped the 3rd party helpdesk. Fingers crossed thats now fixed - thanks! 0 Quote Link to comment Share on other sites More sharing options...
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