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support tickets arriving closed


generic

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anyone else having trouble with support tickets arriving closed. I have had 3 in the last 2 weeks. I got lucky both times.

 

I get the emails about the new tickets, but then i check and they are not in the active tickets, rather they are in my closed list.

 

When i got the first one i thought the client closed it, but now 2 more like this and its definitely my problem,

 

anyone ?

 

Real strange.

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