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Invoices and suspension

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i have the following issue.


We create invoices with the payment method "Bank Transfer".

If the customer pays after all three overdue reminders but before the automatic suspension, then he get suspended, even though he has paid.

Our third overdue reminder is after 42 days and suspension is after 60 days.

So if he pay e.g. on day 45, he get suspended.


The invoice has status "paid" and he got suspended...

We use the latest Version 5.0.3


Can you help me?

Sorry for my bad english.





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  • 1 month later...


the problem is still active.

Could it be, if the customers didn't pay the late fee (i deleted then the late free from the invoice) that the customers get suspended because of the missing late fee?


Thanks in advance



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