martinmuc Posted April 3, 2012 Share Posted April 3, 2012 Hi, i have the following issue. We create invoices with the payment method "Bank Transfer". If the customer pays after all three overdue reminders but before the automatic suspension, then he get suspended, even though he has paid. Our third overdue reminder is after 42 days and suspension is after 60 days. So if he pay e.g. on day 45, he get suspended. The invoice has status "paid" and he got suspended... We use the latest Version 5.0.3 Can you help me? Sorry for my bad english. regards, Martin 0 Quote Link to comment Share on other sites More sharing options...
martinmuc Posted May 5, 2012 Author Share Posted May 5, 2012 Hi, the problem is still active. Could it be, if the customers didn't pay the late fee (i deleted then the late free from the invoice) that the customers get suspended because of the missing late fee? Thanks in advance Martin 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted May 5, 2012 Share Posted May 5, 2012 Ignore the late fees, they are applied after the overdue date Go to the Clients account, take a look at the Invoice (which probably now shows as PAID) Click on the Transaction tab What status does that have? What date is on the payment? 0 Quote Link to comment Share on other sites More sharing options...
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