lahatte Posted March 23, 2012 Share Posted March 23, 2012 (edited) How do you get billing to start after you import websites from cPanel into WHMCS? I manually added the product, added the client's cc, etc... but it will not charge the card... How is this suppose to be done correctly? Do I just have to go through the shopping cart like I was the client buying a product?? Also, I'm using Authorize.net CIM Edited March 23, 2012 by lahatte 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted March 23, 2012 Share Posted March 23, 2012 Do you have the renewal dates set properly for the services? Did you setup the cron job to run every night? Did invoices get generated for the services? Do you have the payment method for those invoices set to authnet cim? 0 Quote Link to comment Share on other sites More sharing options...
lahatte Posted March 23, 2012 Author Share Posted March 23, 2012 there are no invoices generated... The cron runs every night, but will the credit card not be charged until a cron runs? When a product is purchased through the shopping cart it will charge right then though? 0 Quote Link to comment Share on other sites More sharing options...
lahatte Posted March 23, 2012 Author Share Posted March 23, 2012 When I go to the client then the Invoices tab > Create Invoice ... any invoice that I choose is showing $0 .. but the product section has a $99 amount in the "First Payment Amount" and the "Recurring Amount" 0 Quote Link to comment Share on other sites More sharing options...
lahatte Posted March 23, 2012 Author Share Posted March 23, 2012 So what are the steps that need to be done to get billing working after you import a website from cpanel? 1. I imported the site 2. I went to Client > Summary > Credit Card Information and entered the customers CC info 3. I Went to Products/Services and chose the correct product from the Product/Service drop down list 4. I made sure the "First Payment Amount" and the "Recurring Amount" were both entered and the Next Due Date was todays date. 5. I made sure the Payment Method was Authorize.net CIM When cron ran, it didn't charge the customers card. On the Summary page the Invoices/Billing is showing $0 balance. When I go to Invoices and try to generate invoice they all read $0 I'm lost... HELP! 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted March 24, 2012 Share Posted March 24, 2012 pick one client you know should have invoices find them in WHMCS look at the client summary - are the products on there ? click the id is the next-due-date set correctly, is the billing cycle set correctly, is the price set correctly, is the billing-frequency set correctly *normally it'll be one of those causing the problem Still not fixed it ? move the "product" to a test client (you do have a test client don't you), set the next-due-date to yesterday, then on the test client summary tab, click "generate due invoices" - did it do it ? - if so there is one/more of the "not so obviously edittable" date fields incorrectly set, so 1. put the date back to what it shoudl be and move it back to the real client 2. cancel / void / delete the test invoice (depending on your accounting requirements) then find all products (onmenu under clients, products&services) sort by due date open each in a separate tab change the date back 1 day, save, change it forward 1 day (i.e. revert it) save repeat watch all your happy clients get invoiced on next cron run 0 Quote Link to comment Share on other sites More sharing options...
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