dkhosting.co.uk Posted July 15, 2007 Share Posted July 15, 2007 Hi, I have had a few tickets that seem to not get the customers reply, I gather they are sending via email, but may have created the ticket via the system and then replied by email, the system records it as replied however when viewing the ticket as admin I do not see the clients reply, I do get emailed it, but it doesn't end up able to view it via the database. 0 Quote Link to comment Share on other sites More sharing options...
mrprez Posted July 15, 2007 Share Posted July 15, 2007 Are they showing up in the email log? 0 Quote Link to comment Share on other sites More sharing options...
dkhosting.co.uk Posted July 16, 2007 Author Share Posted July 16, 2007 No it hasn't shown up, but the strange thing is I get emailed the message but it doesn't appear anywhere in whmcs 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted July 16, 2007 Share Posted July 16, 2007 Possibilities that come to mind are: 1 sent to or bcc or cc to another address besides the support address? 2 The support email address is set up as well as piped? In that case the pipe might fail while it would still get delivered to the address inbox? 0 Quote Link to comment Share on other sites More sharing options...
dkhosting.co.uk Posted July 16, 2007 Author Share Posted July 16, 2007 1. It got sent to all staff and from our support email address with all the normal headers etc that would normally be sent from whmcs 2. Is only piped no other creations, and is setup in whmcs 0 Quote Link to comment Share on other sites More sharing options...
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