cloho Posted March 2, 2012 Share Posted March 2, 2012 Hi, Can anyone give me an idea of what this email means? Whenever WHMCS sends an email out it appears that it sends the email in the email logs but then I get one sent to mel with a WHMCS header that says: "Your email to support was not accepted because the email address you submitted it from was not found on our system. When requesting support, please ensure you email from the same email address that you use to login to our client area." Any help or ideas are appreciated. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted March 2, 2012 Share Posted March 2, 2012 Who is mel? What is mels role? Do you have the configuration set to disallow tickets to be created from email and only form the client area? Do you have the configuration set to disallow tickets from non account holders? 0 Quote Link to comment Share on other sites More sharing options...
cloho Posted March 3, 2012 Author Share Posted March 3, 2012 Who is mel? What is mels role?Do you have the configuration set to disallow tickets to be created from email and only form the client area? Do you have the configuration set to disallow tickets from non account holders? Admin, No, Yes. The emails are not support tickets they're basically anything send from WHMCS using phpmail which works fine for the other web apps on that server. All of the users it's trying to send emails to also have email addresses in their profiles. These were imported from another billing system using a WHMCS provided script, I will test on a new account and update the thread. The message is incredibly vague. 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted March 3, 2012 Share Posted March 3, 2012 Admin > General Settings > Mail What settings are populated? 0 Quote Link to comment Share on other sites More sharing options...
cloho Posted March 3, 2012 Author Share Posted March 3, 2012 Admin > General Settings > Mail What settings are populated? PHPmail(), port 25 and the rest of the SMTP fields are blank. It's all default settings with the exception of the From name and email (same email getting the notifications) and the presales email (sales email). 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted March 3, 2012 Share Posted March 3, 2012 Is there something looping? Like do you have an administrator email being piped into whmcs as a support department by chance 0 Quote Link to comment Share on other sites More sharing options...
cloho Posted March 3, 2012 Author Share Posted March 3, 2012 Is there something looping? Like do you have an administrator email being piped into whmcs as a support department by chance This is a new installation and most settings are defaults so taking that into consideration, support@ourdomain is a distribution list. My email is the only one as a member. There are 2 support departments currently both using the support@ourdomain. Clients only are allowed to open tickets and 'Pipe replies only' are disabled. Of course this makes no sense since I have no pop3 settings. Those settings need to be changed but my WHMCS config has no way of checking, receiving, or fetching email in any way at the moment. But this shouldn't matter right? For example if WHMCS creates an invoice and sends the email to the user using phpmail (with reply to support@ourdomain) then that should be it. Customer receives the email and thats that. But it sends support@ourdomain that email error which should have nothing to do with support tickets. What it tells me is that WHMCS is trying to send an email to a customer but the customer has no email address even though they do. I don't see how email loops would cause this even if we did have some (we don't) since WHMCS isn't fetching or receiving emails. It's just sending out invoice emails and then sending me the error even though the customer receives the invoices. 0 Quote Link to comment Share on other sites More sharing options...
disgruntled Posted April 8, 2012 Share Posted April 8, 2012 I don't see how email loops would cause this even if we did have some (we don't) since WHMCS isn't fetching or receiving emails. It's just sending out invoice emails and then sending me the error even though the customer receives the invoices. This could be a simple matter of where you are sending emails to. Check whether or not you have set up to send emails to a bcc address. Either on the emails templates themselves, or in the general settings. For instance. If i was to set up a support department with the email address admin@myhostingsite then i set up a pipe into whmcs, If i mistakenly (or unknowingly) set up to send copies to admin@myhostingsite then what i end up with is my system sending my system an email. because my email isnt set up as a clients account, my system then fires back another email to my system telling me im not allowed to create a ticket. Now if that ticket was allowed to create. then the system would send a different one if set up to respond with a ticket create notice. System <> System thus you have a loop. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted April 10, 2012 Share Posted April 10, 2012 Whenever WHMCS sends an email out it appears that it sends the email in the email logs but then I get one sent to mel with a WHMCS header that says: Is mel an admin ? Have you specific in setup that they should get a copy of whmcs emails ? Is the email address for mel one you're collecting for support tickets ? 0 Quote Link to comment Share on other sites More sharing options...
xxxmicrobexxx Posted October 28, 2012 Share Posted October 28, 2012 Not sure if this was ever solved, but here's what I found. I was having the same problem, every time I received an email I also received the bounce from support. Did a search on the database and found their email address attached to one of the admins. Then I remembered that I gave them a login to check out a bug I reported. I deleted that admin user and my guess is that will be the end of it. 0 Quote Link to comment Share on other sites More sharing options...
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