(iTD) Posted February 28, 2012 Share Posted February 28, 2012 Occasionally I receive fraudulent orders for domain names and hosting services from new clients. The following option has allowed me to prevent the processing of these orders and set them for review by a moderator/admin: Only Auto Provision for Existing [ ] Tick this box to always leave orders by new clients pending for manual review (no auto setup/registration) QUESTION: How can I set their payment to not process until I have verified the order? This morning I got a fraudulent order for a domain name. The domain order was set to pending, but my system went ahead and processed the payment through my Auth.net gateway. Now I have to refund the money and lose a little $$ in the process. Is there a way, for new clients only, to set first order payments to pending? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 29, 2012 Share Posted February 29, 2012 Implement the maxmind minfraud checks 0 Quote Link to comment Share on other sites More sharing options...
(iTD) Posted February 29, 2012 Author Share Posted February 29, 2012 Thanks for the response. So then can I assume by your response that there is no way to set new client first order payments to pending? All of the fraud protection options ultimately cost money. Charging and refunding a credit card costs money. I am seeking a solution that doesn't cost money. All I need is for the order or the payment to not process for new clients until it has been viewed by human eyes and authorized. If such an option is not available in WHMCS -- it should be . 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted February 29, 2012 Share Posted February 29, 2012 I think maxmind is free for the first 1000... if you exhaust that your probably in the position to pay for it, which is like almost nothing per check. 0 Quote Link to comment Share on other sites More sharing options...
(iTD) Posted February 29, 2012 Author Share Posted February 29, 2012 Got another fraud order last night - am looking at maxmind "right now" ... thanks! 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted March 3, 2012 Share Posted March 3, 2012 I am seeking a solution that doesn't cost money Close down and give up - that's (eventually) not going to cost you anything Less drastic would be to turn off all the automation and only do things by hand But seriously, the minimal charge for something like maxmind vs the auto-blocking is worth every penny, and as you've realised, doing refunds costs, chargebacks cost, and don't know about you, but my time costs a hell of a lot - so it's all "relative" 0 Quote Link to comment Share on other sites More sharing options...
(iTD) Posted March 3, 2012 Author Share Posted March 3, 2012 othellotech, I appreciate the humor and enthusiasm you put into your replies. I really do. What I was looking for was a simply yes or no answer to my first question (in bold in original post above). I am quite pleased that I learned about and activated a Maxmind account. I believe it will save me some serious dough. However, if you look at my original post and my first follow up post they both ask a very simple question. I am assuming that you can't do what I was asking, which is to place an entire new customer order, payment and processing, into queue for moderation. But you gotta admit that would be a good feature to have in the software. It's all good - and I do appreciate the time you've taken to help me out. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted March 3, 2012 Share Posted March 3, 2012 However, if you look at my original post and my first follow up post they both ask a very simple question. I am assuming that you can't do what I was asking, which is to place an entire new customer order, payment and processing, into queue for moderation You can - you turn off the automation - which *largely* defeats the benefits you get from using the software. 0 Quote Link to comment Share on other sites More sharing options...
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