Starbuck Posted February 26, 2012 Share Posted February 26, 2012 I have ahad a number of clients sign up their account in WHMCS was created & approved yet it didn't create their account in cPanel. IS there a way yo get it to create it in cPanel short of going to cpanel & creating it there? I really need to get such that when they sign up, that the process is seemless & they get their cpanel account set up. BUT now I have them, & their orders, I don't want to cancel their order & start again. I tried the create/upgrade under the client profile but that gave an error that they were behind in payment? It is a free hosting account.... Please help. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted February 26, 2012 Share Posted February 26, 2012 Automated creation of accounts (provisioning) within cPanel/WHM is one of the main points of having WHMCS See the documentation as there are many steps to complete this Have you setup the WHM settings within WHMCS? (including the hash) Have you copied across the packages from WHM into WHMCS? Have you applied Servers to the products? As for the existing accounts Using upgrade / downgrade is not appropriate Click on Orders then Pending Orders Click on the Order Number, then scoll to the bottom of that order and submit the Accept Order tab However if this fails, this may be due to the above being incomplete 0 Quote Link to comment Share on other sites More sharing options...
Starbuck Posted February 26, 2012 Author Share Posted February 26, 2012 All the settings are correct because other orders have gon through correctly. However there are a couple orders that did not. They got hung up. The orders have been accepted in WHMCS. So everything on the WHMCS side looks correct. I was wondering if there is a way to push the provisioning over. Anywhere I could look for the order settings to be incomplete? The packages in WHMCS all look right. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted February 26, 2012 Share Posted February 26, 2012 Anywhere I could look for the order settings to be incomplete? View the error log, this should help sourcing where the issue lies Rather strange if some orders complete, some do not So look for a pattern, such as specific products 0 Quote Link to comment Share on other sites More sharing options...
Starbuck Posted February 26, 2012 Author Share Posted February 26, 2012 One of them had a "restricted" username? They had selected admin How do I restrict what they can select for a username 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 27, 2012 Share Posted February 27, 2012 To complete the deploymnet - simply click "create account" for each of them tah failed They had selected admin How do I restrict what they can select for a username a. dont let them pick b. have "dummy" accounts in your system with restricted usernames already setup c. add some javascript to your tpl's 0 Quote Link to comment Share on other sites More sharing options...
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