smithereenz Posted February 23, 2012 Share Posted February 23, 2012 Hi, I have a ticket opened for this but am keen to try and hurry things a little. System works fine until a client tries to update their own name servers and the next screen is returned blank. new domain or transfer domain is fine, it is only blank on update own name servers. It happened once before and i had to re-install... I don't want to go to this effort again 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted February 23, 2012 Share Posted February 23, 2012 I tried all your packages and dont have an issue with the update ns option, though im not sure which one pid2 is. Can you walk through exactly how to replicate it 0 Quote Link to comment Share on other sites More sharing options...
smithereenz Posted February 23, 2012 Author Share Posted February 23, 2012 from - http://www.gforceinternet.co.uk/hosting/cart.php?a=add&pid=1 choose, I will update my own name servers, after you click to continue it returns a blank screen. I thought it was a custom theme I was using so have set it back to a standard theme. Not sure if this is linked... I followed the instructions to secure WHMCS - http://docs.whmcs.com/Further_Security_Steps I have removed this to see if it sorts it but it hasn't helped. Debug reporting is currently enabled as it is a fresh install which isn't going fully live until April and it returns no errors? 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted February 23, 2012 Share Posted February 23, 2012 (edited) Oh sorry, somehow I was looking at someone elses site unless you just changed your sig, which btw you have co.uk.co.uk right now.. and a canonical error www & naked, one or the other =) ... That is a weird issue. edit: is templates_c writable?.. and I see above you said it was try 755 not 777 Edited February 23, 2012 by tripler 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted February 23, 2012 Share Posted February 23, 2012 Have you edited anything outside of a custom template that you would have, by mistake, messed up a file path? 0 Quote Link to comment Share on other sites More sharing options...
smithereenz Posted February 23, 2012 Author Share Posted February 23, 2012 only <?php date_default_timezone_set('Europe/London'); ?> in the config file... I'll drop the DB, do a fresh install and try to import the old DB again a bit at a time and see if I can narrow it down //yes, just updated the signature will sort the edit it again just now 0 Quote Link to comment Share on other sites More sharing options...
smithereenz Posted February 23, 2012 Author Share Posted February 23, 2012 sorted... dropped the DB, carried out a fresh install, dropped the new DB then imported the old one. I'll try and secure again and see how/when it breaks thanks for your response 0 Quote Link to comment Share on other sites More sharing options...
smithereenz Posted February 23, 2012 Author Share Posted February 23, 2012 SO !!!! basically if I edit the configuration.php in any way it causes this issue I then have to drop DB, re-install, drop new DB and import old DB and it works fine... I'll open a ticket and hope they can advise 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted February 23, 2012 Share Posted February 23, 2012 What are you trying to do with your config file? 0 Quote Link to comment Share on other sites More sharing options...
smithereenz Posted February 23, 2012 Author Share Posted February 23, 2012 PROBLEM SOLVED FIRSTLY - I had the extra code in <?php ?> tags, and it should have been inside the main block of PHP SECONDLY - the instructions here = http://docs.whmcs.com/Further_Security_Steps wrap the code in " where I could only get it to work with ' Support were quick to answer considering the time difference so the G Force world has been saved thanks again 0 Quote Link to comment Share on other sites More sharing options...
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