Generate invoice AFTER next due date

[canuckhost]

Hi all,

 

I have some clients I acquired from another host. I used the WHMCS - to - WHMCS merge script to get them into my system. There are a few clients with a "Next Due Date" that is in the past (late last month, early this month) that need to be billed.

 

If I go to their Summary page and click the "Generate Due Invoices", nothing happens (which I sort of expected).

 

When I scrolled down to the bottom of the Summary page in 1 case, I checked the box beside the Product I want to invoice and then clicked on the "Invoice Selected Items" button an invoice was generated but in the details of the invoice the date range for the NEXT billing period was shown instead of the current period I am trying to bill for.

 

EXAMPLE:

 

Client's "Next Due Date" is say, Feb 2, 2012 for a semi-annual deal. They should have been sent an invoice and paid it but the previous host never billed them and I took the client over and moved them to my system AFTER Feb 2, so now I need to bill them for the current period.

 

When I clicked on the "Invoice Selected Items" items on their Summary page, an invoice was generated that said the invoice was covering the period of May 3-Aug 2, instead of the current period of Feb 3 - May 2.

 

How do I do this correctly?

 

Thanks

canuckhost

[Sitepearl]

I've had a similar issue in the past, but I just let the cron.php file run and it generated the invoices no problemo.

 

Tom

[canuckhost]

Hi all,

 

I thought I would share the solution that worked for me here (courtesy of WHMCS support, thanks!):

 

"The simplest solution for each of these clients is to move the "Next Due Date" for the product affected on the Products/Services tab one day back into the past. So if they were due on Feb 2nd, move it back to Feb 1st. You would then click "Save Changes" and try to invoice them again using either method you used previously. Otherwise, WHMCS will not be able to invoice those clients for the billing cycle. Doing this forces it to. Once their invoice has been paid, you can then move the due date forward one day to bring their next due date up to the proper date."