LIVE CHAT Install Issues

[CavalloComm]

I have been trying for days to get the Live Chat license working.

 

There seems to be a couple issues for me at least, and I followed the instrictions exactly as described.

 

1 - When trying to login to the desktop app, it says Result was not XML

 

2 - When trying to login with BOTH IE or Firefox, both Windows and MAC, the first screen I get is the "Open a new administration window". THIS FIRST SCREEN has "" no quotes in the top left corner - and it's showing before the doctype - but can't find it anywhere! Not sure of that matters.

 

3 - Once I click on the link in number 2 above I login and get: AUTHENTICATION ERROR: Your Authentication Cookie could not be found, please ensure cookies are enabled. - again with those funny characters in the top left.

 

4 - When trying to login via Web Browser, I was getting that white screen but now I get this new error and YES templates_c is writable and has been written to..

 

NOTE: My logs do show this:

 

C:\(REPLACED)\httpdocs\portal\modules\livehelp\admin\index.php at line 0 (Debug Trace: userErrorHandler() at line 0 within

C:\(REPLACED)\httpdocs\portal\modules\livehelp\admin\index.php)

 

2012-01-24 12:51:37 PHP Warning: Cannot modify header information - headers already sent by (output started at C:\(REPLACED)\httpdocs\portal\configuration.php:15)

 

C:\(REPLACED)\httpdocs\portal\modules\livehelp\styles\styles.php at line 36 (Debug Trace: header() at line 36 within

C:\(REPLACED)\httpdocs\portal\modules\livehelp\styles\styles.php)

 

Any ideas?

[CavalloComm]

Also to add on to this - my database tables are all Latin_1 (our defaults). When LiveHelp was installed, looks like those tables are UTF8

 

My store is setup as UTF8 as I just left it that way to begin with and never even thought about an issue like this and havent made any changes. Could this be an issue relating to above?

[smullen]

FYI, A fix for livehelp install is to "help > check for updates"

and try again.

 

(It worked for me

[And then there was one les]

Please also note, the live chat module has two different versions available, make sure that you are installing the correct one for your version of WHMCS.