rmbpantek Posted January 23, 2012 Share Posted January 23, 2012 Can someone please explain to me how the support ticket overview widget is supposed to work? I am using the latest upgrade. All of my status show up in the widget box with the number of tickets in that status. This is cool, I like that. But it looks like something I can click on. I do this but nothing happens. Only when I click on "My flagged tickets" do I get a little mini-list of my tickets in the widget window. I thought that maybe no tickets in that given status were flagged to me, but this was not the case. It does seem like if I click the "view all" link after, it will take me to that status, but it seems a little funny to me. Is there a part of the functionality that I am missing? 0 Quote Link to comment Share on other sites More sharing options...
MattCNS Posted February 3, 2012 Share Posted February 3, 2012 I have exactly the same question/problem. None of the buttons on the widget do anything. 0 Quote Link to comment Share on other sites More sharing options...
LDHosting Posted February 3, 2012 Share Posted February 3, 2012 From the admin panel, try going to Setup -> Administrators. Click to edit your admin user and then click Save Changes. It worked for us after the upgrade to v5 0 Quote Link to comment Share on other sites More sharing options...
MattCNS Posted February 6, 2012 Share Posted February 6, 2012 That worked thanks LDHosting. 0 Quote Link to comment Share on other sites More sharing options...
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