wonderland Posted January 17, 2012 Share Posted January 17, 2012 Hello, I'm trying to learn ins and outs of whmcs, seems like a great system. But there is one small problem, at the moment I'm testing out support ticket system and there is a problem with some characters (see picture attached char.jpg). There should be a "č" instead of � Bigger problem is the automated response email there are missing two characters (see picture attahced char2.jpg). In both cases there aren't problems with characters like ā č š etc in body of message. I would really want to sort this out since people in my country may use these characters The e-mail in question was sent by me for testing purposes, using ms Outlook 2010 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 17, 2012 Share Posted January 17, 2012 What charset do you have in the WHMCS setup? What default language do you have in the WHMCS setup? 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted January 17, 2012 Share Posted January 17, 2012 I got that some time also 0 Quote Link to comment Share on other sites More sharing options...
wonderland Posted January 18, 2012 Author Share Posted January 18, 2012 System charset is utf-8 Default language is English 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 19, 2012 Share Posted January 19, 2012 What encoding setting is in place in the browser? (first image) What encoding setting is in place in the client email software? (second image) 0 Quote Link to comment Share on other sites More sharing options...
wonderland Posted January 19, 2012 Author Share Posted January 19, 2012 In browser - Western (ISO - 8859-1) In outlook 2010 I could only find Preffered encoding for outgoing messages - Baltic (Windows) 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 20, 2012 Share Posted January 20, 2012 In outlook 2010 I could only find Preffered encoding for outgoing messages - Baltic (Windows) You need to highlight a received email first, then View -> Encoding Could you please post the URL to the website with your WHMCS installation That will make it easier to review the actual source code being received by the browser, rather than just the screenshots 0 Quote Link to comment Share on other sites More sharing options...
wonderland Posted January 20, 2012 Author Share Posted January 20, 2012 For that particular email encoding was set to unicode (utf- Site to page - goo.gl/gImcy 0 Quote Link to comment Share on other sites More sharing options...
wonderland Posted January 20, 2012 Author Share Posted January 20, 2012 I also noticed that I have problems with characters on generated PDF files 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 20, 2012 Share Posted January 20, 2012 (edited) You say the default langauge is English So why are there these characters : ā č š You need a Latvia language module Edited January 20, 2012 by m8internet 0 Quote Link to comment Share on other sites More sharing options...
wonderland Posted January 20, 2012 Author Share Posted January 20, 2012 Yes, default language is English, but there even isn't an option for my language - Latvian. Does WHMCS only support english letters ? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 20, 2012 Share Posted January 20, 2012 Yes, that is correct English is only English language characters For Latvia you need to use : ISO-8859-4 However BB will still be incorrect and requires small letter g with cedilla on top If encoding is not declared then ISO-8859-1 is used and results in the errors you are seeing 0 Quote Link to comment Share on other sites More sharing options...
wonderland Posted January 21, 2012 Author Share Posted January 21, 2012 What is BB ? Should I just change utf-8 to ISO-8859-4 under system charset ? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 21, 2012 Share Posted January 21, 2012 What is BB ? See the character set for further details As above, you will need to implement the Latvia language first 0 Quote Link to comment Share on other sites More sharing options...
wonderland Posted January 23, 2012 Author Share Posted January 23, 2012 Actually I just need to add $mysql_charset="utf8"; to configuration.php, and it fixed everything, without changing anything in DB or localisation setup. But thanks for helping ! 0 Quote Link to comment Share on other sites More sharing options...
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