Reza Posted January 4, 2012 Share Posted January 4, 2012 Hello, I want to install my WHMCS to a separate server. I mean separate it from main website (xxx.com) and make a subdomain and point it to another server (whmcs.xxx.com). How can I do it? How could I use ticket piping? because emails like sales@xxx.com and support@xxx.com are on the main site server. Any help will be greatly appreciated! 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted January 4, 2012 Share Posted January 4, 2012 You setup the hosting account like you would any other. Install WHMCS and configure it. Make sure your subdomain and dns settings are correct. You can set your SMTP (outgoing mail) settings to connect to your main mail server. You then setup your support departments to connect to the mail server with POP3 or IMAP to check for new tickets. It's very simple, you won't pipe, you'll pop! 0 Quote Link to comment Share on other sites More sharing options...
Reza Posted January 4, 2012 Author Share Posted January 4, 2012 My WHMCS is already installed. If I use pop, it will reopen all old tickets and sends notifications to customers and admins (I experienced such problem before) Is there any solution to prevent this ? 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted January 4, 2012 Share Posted January 4, 2012 I would suggest deleting the old messages from the email accounts tied to the support departments. You won't be able to use pipe with a remote install, only pop/imap.. 0 Quote Link to comment Share on other sites More sharing options...
Reza Posted January 4, 2012 Author Share Posted January 4, 2012 What should I put as hostname? Should I put main domain? or main domain's IP ? or servername ? 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted January 4, 2012 Share Posted January 4, 2012 You should be able to use any of those. The simple answer is, whatever your mail server will answer to. 0 Quote Link to comment Share on other sites More sharing options...
Reza Posted January 5, 2012 Author Share Posted January 5, 2012 How can I use cronjob on remote server to import tickets using pop3 ? cron job command is like this: */5 * * * * php -q /home/username/public_html/whmcs/pipe/pop.php This path is for a local cronjob but I want to import emails from remote server. Should I use http://domain.com/whmcs/pipe/pop.php instead ?? 0 Quote Link to comment Share on other sites More sharing options...
Reza Posted January 5, 2012 Author Share Posted January 5, 2012 and also on which side I should configure cronjobs? 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted January 5, 2012 Share Posted January 5, 2012 You'll use the local path because the pop.php file makes a call to your remote server to retrieve the mails. All of your configuration will be on the local server in which WHMCS is installed. 0 Quote Link to comment Share on other sites More sharing options...
Reza Posted January 5, 2012 Author Share Posted January 5, 2012 Thanks a lot for your helpful replies. I' setup pop and then added a cronjob for it. But when I sending emails to support department emails, they won't be imported to whmcs. I'm using directadmin on whmcs server. Am I missing something? I used both domain.com and IP as hostname but neither has worked 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted January 5, 2012 Share Posted January 5, 2012 Are you blocking any ports with a firewall? Use an email client to test connectivity to your mail server on those ports. If everything is working, then WHMCS should work fine as long as you have provided the proper credentials and server information. 0 Quote Link to comment Share on other sites More sharing options...
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