no email backup

[mikejs2098]

Hi I am running Version: 5.0.3 I have set email backup yet I recive no emails I don't recive emails for any of my cron jobs

 

I have checked my server logs no errors under whmcs logs I can see that some of the automation tasks are compleated

 

31/12/2011 00:00

Cron Job: Closing Inactive Support Tickets

System

31/12/2011 00:00

Cron Job: Closing Inactive Support Tickets

System

31/12/2011 00:00

Cron Job: Performing Automated Fixed Term Product Terminations

System

31/12/2011 00:00

Cron Job: Performing Automated Fixed Term Product Terminations

System

31/12/2011 00:00

Cron Job: Performing Automated Suspensions

System

31/12/2011 00:00

Cron Job: Performing Automated Suspensions

System

31/12/2011 00:00

Cron Job: Performing Automated Cancellation Requests

System

31/12/2011 00:00

Cron Job: Performing Automated Cancellation Requests

System

31/12/2011 00:00

Cron Job: Sending Domain Renewal Notices

System

31/12/2011 00:00

Cron Job: Sending Invoice Reminders

System

31/12/2011 00:00

Credit Card Payments Processed (0 Captured, 0 Failed)

System

 

So I am planning to do a compleate fresh install / setup just to make sure nothing is missed out.

 

What is the easiest way for me to export / import all my clients / billing etc over to the new system once I have set it up.

 

thanks

 

Mike

[m8internet]

No need for a refresh, complete install, looks like a configuration step has been skipped in error

So let's start with the cronjob

 

Your cronjob is running, it is just that you are not receiving the notification / copy by email

 

What about where the cronjob runs and an item occurs?

For example

31/12/2011 00:00

Cron Job: Sending Invoice Reminders

Do you receive copies of these invoices / reminders?

If unsure, look at Unpaid invoices and compare

If so, then there is no issue there

 

What control panel is running your cronjob?

If it is cPanel, then check the email address you have inserted in the upper section