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promo code applied but still get billed


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here is the problem


i setup promo code for hosting package "startupx2", and i want to give them free for 6 month


so i setup promo code

with -

percent : 100

billing cyle : semi annually


above setting should give me : free six month hosting


now we are going to order



1. choose "startupX2" package

2. enter whatsoever domain name you have

3. billilng cycle - please choose "6 month"

4. use promo code "free6month"

5. fill necessary information


till here i can see that i pay nothing a.k.a zero


but on my email i receive two email subject with different value


1st email : "customer invoice" ..it charges me amount of money

2nd email : "order confirmation" .. it shows that i pay nothing Rp 0


then ...

i check with whmcs

on billing , it really shows that i get billed certain amount of money



this is the problem. how to solve this

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