Jump to content

Support Ticket creation does not send an email


Recommended Posts

I am just setting up support departments with one for project management for my clients. I am using my own client account as a test for this and I attached a contact to make sure they receive outgoing emails, which for the system emails they did.


However when I go onto the client summary and the click to "Open New Support Ticket" once done no email gets sent to the client to inform them of this.


If I add a reply to the ticket I opened, then that email goes to the client and contact ok and I know my cron for check emails works. So I am not sure why the first one didn't go out. Or does it not work that way.


I would prefer to be able to open new projects for clients and they get emailed right away than having to create the project then a reply telling them they have to now login to see the first message.


Can anyone offer any advice on this.




Link to comment
Share on other sites

Never mind it appears to be working now, I tried 3 tickets and nothing, I posted this and then sent one using a different department and it worked. So I tried another to the first department and that worked as well.


I will presume something glitched somewhere.


Thanks for reading.


Link to comment
Share on other sites


Sorry final reply in case anyone has the same, the issue was cause by attachments being added. If it was a new ticket or reply the attachment prevented the email due to the attachment folder not having the right permissions.


So if anyone else gets this, that is probably why.



Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated