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RE: Ticket Notifications


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When a client logs into the system (or if I am in the admin panel and choose "log in as client" and open a ticket), the ticket is CC'd to all of the Administrators assigned to the department that the ticket was issued for. This works great.


However, if I am in the admin panel and I click on "Support" and then "Open Ticket" and then I select an existing client, after I've created the ticket on behalf of the client it is _not_ emails to all of the admins in the department like it would have been if the customer had logged in and submitted the ticket themselves.


Am I missing a setting, or is this just how it works when opening a ticket from Support / Open Ticket as an admin?


It would really be great if the admins in a department were all emailed whenever a ticket is open, regardless of whether it was opened from the client support area or if it was opened from the admin panel / support / open ticket.



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